11 March 2024 –The graduation ceremony of the “SJM Cross-Training Development Program for Gaming Practitioners,” co-organised by SJM Resorts, S.A. (“SJM’) and the Labour Affairs Bureau of Macau SAR Government (“DSAL”), took place on  11 March at the Grand Lisboa Palace Resort Macau (“Grand Lisboa Palace”), where 675 gaming employees who successfully completed the training were awarded certificates. The program, with the support of the Macau Federation of Trade Unions (“FAOM”) and the Macao Institute of Tourism Studies (“IFTM”), aims to enhance vocational skills and promote lateral and diverse development among gaming employees.

Distinguished guests at the graduation ceremony included Mr. Wong Chi Hong, Director of DSAL; Mr. Zhao Su, Assistant to the Economic Affairs Department of the Liaison Office of the Central People’s Government in the Macao SAR; Ms. Daisy Ho, Managing Director of SJM; Ms. Angela Leong, Director and Chairman of the Staff Welfare Consultative Committee (“SWCC”) of SJM; Dr. Fanny Vong, President of IFTM; and Mr. Fong Ka Fai, Vice President of FAOM, along with instructors and other guests, to witness the achievements and joy of the graduates.

Ms. Daisy Ho, Managing Director of SJM, stated in her speech that SJM is dedicated to providing diverse training programmes for its team members, including the launch of the “SJM Cross-Training Development Program for Gaming Practitioners” in 2023, which offers opportunities for progression and lateral development for gaming employees. She hopes the members will utilise the professional skills acquired during the training to quickly adapt to new work environments, promote the development of non-gaming business together with the company, and contribute to Macau’s appropriate economic diversification.

A representative of the graduating students expressed gratitude for the support from SJM and various supporting units, providing them with a high-quality platform to learn new skills and broaden their professional horizons. In their new positions, they will apply what they have learned to contribute to the company’s diversified and sustainable development, and to the promotion of Macau as a “World Centre of Tourism and Leisure.”

This edition of the “SJM Cross-Training Development Program for Gaming Practitioners” successfully provided more than 7,000 hours of comprehensive training to gaming employees, including courses on pre-requisite skills for catering and security staff, basic computer training, tour guide training, and frontline staff professional etiquette, among others. This enhanced the professional skills and overall quality of the participants, helping them to discover their potential and promote lateral or upward mobility for career development. The program was jointly planned by SJM and DSAL, with course content tailored and formulated according to the actual needs of the profession and enterprise, covering knowledge, skills, safety, and professionalism, aiming to provide diversified training to improve the overall quality of gaming employees.

SJM actively supports the Macau SAR government’s “Building a Talented Macau” initiative, training over 13,000 individuals annually. In 2023 alone, over 2,700 new employees received relevant vocational skills training, with a cumulative training time of approximately 100,000 hours.